Informativa sulla privacy

Privacy Policy

We appreciate your interest in NOWA MILANO. Protecting your personal data is important to us.

This Privacy Policy explains, in accordance with UK GDPR and (where applicable) the EU GDPR, what personal data we collect, how we use it, and what rights you have when you use our website.

1. Who We Are

The entity responsible for data processing on this website is:

NOWA MILANO 📧 [NOWA MILANO support email] 📍 [NOWA MILANO registered business address, UK]

NOWA MILANO is a UK-registered company and ships to customers worldwide.

2. Access Data / Hosting

When you visit our website, certain technical data (server log files) is automatically collected and transmitted to our hosting provider, Shopify:

  • Page visited
  • Date and time
  • Data volume transferred
  • Referrer URL
  • Browser type and version
  • Operating system
  • IP address (shortened/anonymised)

Legal basis: Legitimate interest in keeping our website stable and secure (Art. 6(1)(f) GDPR).

Our website is hosted by:

Shopify International Ltd. 2nd Floor, Victoria Buildings, Haddington Road Dublin 4, D04 XN32, Ireland

More information: https://www.shopify.com/legal/privacy

3. Cookies & Consent Management

Our website uses cookies to operate correctly and to improve your experience. Cookie categories include:

  • Essential cookies — required for core functions like the shopping cart and checkout
  • Functional & statistical cookies — Shopify Analytics, used to understand site usage
  • Marketing & advertising cookies — including Google Analytics and Meta Pixel, used to measure ad performance and personalise marketing (only with your consent)

Legal basis:

  • Art. 6(1)(b) GDPR — contract performance (essential cookies)
  • Art. 6(1)(f) GDPR — legitimate interest (functional/statistical cookies)
  • Art. 6(1)(a) GDPR — consent via our cookie banner (marketing cookies, including Google Analytics and Meta Pixel)

You can manage or withdraw consent at any time through our cookie banner, or disable cookies directly in your browser settings — though this may limit some site features.

Google Analytics

We use Google Analytics to understand how visitors use our site (e.g. pages viewed, session duration). Data collected may be shared with Google LLC. More information: https://policies.google.com/privacy

Meta Pixel

We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram and to show relevant ads. Data collected may be shared with Meta Platforms, Inc. More information: https://www.facebook.com/privacy/policy

4. Contacting Us

When you contact us through our contact form or by email, we process the information you provide to respond to your query.

Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures) and Art. 6(1)(f) GDPR (general communication).

We delete this data once your request has been fully resolved, unless we're required to keep it longer by law.

5. Customer Accounts & Orders

When you create an account or place an order, we process:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number (optional)
  • Order details

Legal basis: Art. 6(1)(b) GDPR (contract performance).

This data is retained as required by applicable commercial and tax law, then deleted.

6. Payment Processing

Payments are processed securely via Shopify Payments and Stripe. To process your payment, the following may be shared with our payment providers:

  • Name
  • Billing address
  • Payment details
  • Order information

Legal basis: Art. 6(1)(b) GDPR (contract performance).

We do not store full payment card details on our own servers. More information:

  • Shopify: https://www.shopify.com/legal/privacy
  • Stripe: https://stripe.com/privacy

7. Shipping & Logistics

To deliver your order, we share necessary data (name, address, and phone number if provided) with our shipping and logistics partners.

Legal basis: Art. 6(1)(b) GDPR (contract performance).

8. Analytics & Statistics

In addition to Google Analytics (see Section 3), we use Shopify's built-in analytics to understand overall site performance (e.g. page views, visitor counts). This data is aggregated and not used to identify you personally.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest).

9. Your Rights Under the GDPR

You have the right to:

  • Access your personal data (Art. 15)
  • Rectify inaccurate data (Art. 16)
  • Erasure of your data (Art. 17)
  • Restrict processing (Art. 18)
  • Data portability (Art. 20)
  • Object to processing (Art. 21)
  • Withdraw consent at any time (Art. 7(3))
  • Lodge a complaint with a supervisory authority (Art. 77) — in the UK, this is the Information Commissioner's Office (ICO), ico.org.uk

To exercise any of these rights, contact us at [NOWA MILANO support email].

10. Data Retention

We retain personal data only as long as necessary for the purpose it was collected for, or as required by law.

11. International Transfers

As we ship worldwide and use providers such as Shopify, Stripe, Google, and Meta, your data may be transferred outside the UK/EEA. Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses, in line with UK and EU data protection law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once published on this page.

Note: Bracketed fields need your real details before publishing. Since this covers UK GDPR compliance for a registered company, it's worth a quick legal review before launch, especially the international transfers section if you expand your ad/tracking stack.