Privacy policy
This Privacy Policy explains how Lunovia Store, operated by Mia Bondi LTD, collects, uses, stores, and protects your personal data when you visit or make a purchase from lunoviastore.com. We are committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are (Data Controller)
The data controller responsible for your personal data is:
| Company Name | Mia Bondi LTD |
| Trading Name | Lunovia Store |
| Company Number | 16436755 |
| Registered Address | 71-75 West Street, Shelton Street, London, WC2H 9JQ, United Kingdom |
| info@lunoviastore.com | |
| Phone | +44 7476 526401 |
Information We Collect
We collect the following categories of personal data:
- Identity and contact data: name, billing and shipping address, email address, phone number.
- Order and transaction data: products purchased, order value, order history. Payment card details are processed securely by our payment providers and are not stored on our servers.
- Technical and usage data: IP address, browser type, device information, pages viewed, and how you interact with our site, collected through cookies and similar technologies.
- Communications data: messages you send us by email, contact form, or other channels.
How We Use Your Data and Our Legal Basis
| Process and deliver your orders | Performance of a contract |
| Handle returns, refunds, and support requests | Performance of a contract |
| Send order and shipping updates | Performance of a contract |
| Send marketing emails (where you have opted in) | Consent |
| Improve our website and prevent fraud | Legitimate interests |
| Comply with legal and tax obligations | Legal obligation |
Marketing Communications
If you subscribe to our newsletter, we will use your email address to send you news, offers, and product updates. You can withdraw consent and unsubscribe at any time using the link in any marketing email or by contacting us at info@lunoviastore.com.
Sharing Your Data
We share personal data only with trusted third parties who help us operate our business, and only to the extent necessary:
- Shopify – our e-commerce and hosting platform.
- Payment providers – to process payments securely (for example, Shopify Payments).
- Shipping and logistics partners – to deliver your orders.
- Analytics and marketing providers – where you have consented to non-essential cookies.
We do not sell your personal data. We require all processors to protect your data and use it only for the purposes we specify.
International Transfers
Some of our service providers may process data outside the United Kingdom. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations or Standard Contractual Clauses, so your data remains protected.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes described above, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for the period required by UK tax law.
Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate data;
- Request erasure of your data;
- Object to or restrict processing;
- Request data portability;
- Withdraw consent at any time;
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, email us at info@lunoviastore.com. You can also contact the ICO at ico.org.uk.
Cookies
We use cookies and similar technologies to operate our site, remember your preferences, and, with your consent, for analytics and marketing. You can manage your preferences at any time through our cookie banner. For full details, see our Cookie Policy.
Data Security
All transactions on our site are protected by SSL encryption. We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Us
Email: info@lunoviastore.com
Phone: +44 7476 526401
Registered Address: 71-75 West Street, Shelton Street, London, WC2H 9JQ, United Kingdom