Returns, Refunds & Cancellations Policy — NOWA MILANO

At NOWA MILANO, we want your shopping experience to be simple, fair, and transparent. This policy explains how returns, refunds, and cancellations work.

1. Return Window

You may return eligible items within 30 days of the delivery date, as long as the conditions below are met.

2. Return Conditions

To qualify for a return, an item must be:

• Unworn, unused, and undamaged
• In its original condition, with all tags and packaging intact
• Requested within the 30-day window
• Approved in advance by our support team before shipping it back

You're welcome to try items on to check fit, the same way you would in a physical store. Items showing signs of wear, washing, or damage may be subject to a reduced refund value.

3. Damaged or Defective Items

If an item arrives damaged or defective, let us know within 30 days of delivery so we can sort it out quickly.

Email [NOWA MILANO support email] with:

• Your order number
• Clear photos of the item and its packaging
• A short description of the problem

Depending on the situation, valid claims may result in a replacement, refund, store credit, or another fair resolution.

4. What Can't Be Returned

The following are not eligible for return:

• Items with a broken or removed hygiene seal
• Custom or personalized items
• Items damaged by misuse

Underwear and intimate apparel specifically cannot be returned once the hygiene seal is broken.

5. Where to Send Returns

Once your return is approved, we'll provide the correct return address. Please don't send items back before receiving this confirmation — items sent to any other address may not be processed.

6. Starting a Return

To begin a return, email [NOWA MILANO support email] with:

• Your order number
• The item(s) you'd like to return
• Your reason for the return
• Photos, if the item is damaged or defective
• Your name and shipping address

We aim to respond with next steps within 24 business hours (Mon–Fri).

7. Cancelling an Order

Orders can be cancelled within 30 minutes of purchase. After that, we may not be able to stop processing, depending on how far the order has progressed. Once delivered, our standard return policy applies instead.

8. Refunds

After we receive and inspect your return:

• We'll let you know the outcome
• Approved refunds go back to your original payment method
• Refunds typically post within 5–10 business days, depending on your bank

9. Discounts & Promotions

If your order used a discount (bundle deal, multi-buy offer, etc.) and you return part of it, your refund will be recalculated based on what you keep — not what you originally ordered. If returning an item means you no longer qualify for the original promotion, the discount will be adjusted accordingly.

Final sale or heavily discounted items aren't eligible for standard returns but may qualify for store credit or a partial refund at our discretion.

10. Store Credit

We may offer store credit in certain situations, at our discretion. Store credit is non-transferable and can only be issued once per order.

11. Delivery Issues

If a package is returned to us due to an incorrect or incomplete address at checkout, we will:

• Arrange redelivery once we confirm the correct address, or
• Offer store credit, depending on the item's condition

12. Policy Changes

NOWA MILANO may update this policy from time to time. Updates take effect as soon as they're posted on our site.

13. Contact Us

Questions? Reach out anytime.

📧 [NOWA MILANO support email] 📍 [NOWA MILANO business location]

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