Shipping Policy — NOWA MILANO

At NOWA MILANO, we're committed to clear, reliable, and timely delivery, wherever you're ordering from. Below you'll find everything you need to know about where we ship, how long it takes, and how the process works.

1. Delivery Area

We currently ship worldwide. Wherever you're located, you can place an order with us.

2. Delivery Address

Orders are shipped to the address provided at checkout. Please double-check that all details are complete and accurate — incorrect or incomplete addresses can cause delays or failed deliveries.

3. Order Processing Time

Orders are processed within 1 business day (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.

4. Shipping Time

Once processed, your order is handed to our shipping partners. Estimated shipping time is:

6–9 business days for most destinations.

International delivery times can vary more than domestic ones. Actual shipping time may be affected by:

• Customs processing in your country
• Seasonal demand
• Carrier or logistics capacity
• Public holidays
• Severe weather
• High order volume during promotions

5. Total Estimated Delivery Time

• Processing time: 1 business day
• Shipping time: 6–9 business days

Estimated total: around 7–10 business days from purchase, though international orders may occasionally take longer due to customs or distance.

These are estimates, not guarantees — our team monitors shipments and will reach out if something's delayed.

6. Shipping Costs

Shipping is free on all orders, no matter the destination. No hidden fees, no minimum spend required.

7. Secure Payment Options

All payments are processed through SSL-encrypted, secure checkout. We accept:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay

8. Order Tracking

You'll receive a shipping confirmation email with a tracking link as soon as your order ships. You can also check your order status anytime via our Track Your Order page.

Tracking info can take 1–3 business days to update after dispatch.

9. Failed Delivery or Incorrect Address

If a delivery fails due to an incorrect or incomplete address:

• The package may be returned to us
• We'll contact you to sort out the issue
• We'll arrange redelivery or another solution depending on the circumstances

Please review your shipping address carefully before completing your order.

10. Delivery Confirmation

Once a carrier marks a package as delivered, it's considered complete on our end. If you can't locate your package, reach out and we'll help investigate with the carrier.

11. Contact

Questions about your order or delivery? We're happy to help.

📧 [NOWA MILANO support email] 📍 [NOWA MILANO business location]

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