Shipping policy

At Lunovia Store, we are committed to clear, reliable delivery across the United Kingdom. This policy explains where we ship, how long it takes, what it costs, and how to get help.

Shipping Destinations

We currently ship to addresses within the United Kingdom only. Orders cannot be placed for delivery outside the UK at this time.

Order Processing Time (Handling)

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Our daily order cut-off is 3:00 PM GMT. Orders placed after the cut-off, over the weekend, or on a public holiday are processed on the next business day.

Delivery Time (Transit)

Once your order has been processed, delivery within the United Kingdom takes 3–5 business days.

Total estimated delivery time, from the moment you place your order to the moment it arrives, is therefore 4–7 business days (1–2 days handling plus 3–5 days transit).

Delivery estimates are provided in good faith. On rare occasions, delivery may be affected by circumstances outside our control, including seasonal demand, carrier capacity, public holidays, or extreme weather. If a delay occurs, we will keep you informed.

Shipping Costs

Shipping is free on all orders within the United Kingdom. There is no minimum purchase requirement and no hidden fees. The price you see at checkout is the total price you pay.

Delivery Address

Orders are shipped to the address provided at checkout. Please make sure your delivery details are complete and accurate before placing your order, as an incorrect or incomplete address may lead to delivery delays or failed delivery.

Order Tracking

As soon as your order is dispatched, you will receive a shipment confirmation email containing a tracking link. You can also check your order status at any time on our order tracking page. Please allow 1–2 business days after dispatch for tracking information to update.

Failed Delivery or Incorrect Address

If a delivery fails because of an incorrect or incomplete address, the package may be returned to us. In that case we will contact you to arrange re-delivery. Additional costs may apply for re-shipping an order returned due to an address error provided by the customer.

Damaged Parcels

If your parcel arrives damaged, please contact us within 30 days of delivery at info@lunoviastore.com with your order number, clear photos of the item and its packaging, and a brief description of the issue. We will arrange a replacement or refund for valid claims. See our Return & Refund Policy for full details.

Order Changes and Cancellations

If you need to change your delivery address or cancel an order, please contact us as soon as possible. Orders can be cancelled within 30 minutes of purchase; after this window an order may already be in processing and can no longer be changed. See our Order Cancellation Policy for full details.

Need Help With Your Delivery?

For any question about shipping or the status of your order, contact our customer support team:

Email: info@lunoviastore.com
Phone: +44 7476 526401
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (GMT)